ELEKSEN HELP CENTRE
Welcome to the ELKESEN Help Centre. Here you will find a number of resources to support you in obtaining the best from your ELEKSEN Smart Workforce equipment.
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NEW SAFER SPACE MODULE
How it Works for Employees
Charging the Eleksen Personal Safety Hub
Pairing and Wearing the Eleksen Personal Safety Hub
HOW TO VIDEOS
Hub Charging Overview
Connecting the Hub to your Garment
Using Third Party Devices
What is Meant by Alert Events?
When the Alerts card is clicked on an individual worker’s dashboard, a log of their alerts appears. This log contains a column labelled ‘Event’, which will contain one of three values: Triggered, Acknowledged or Cleared.
These respectively indicate:
• Triggered: A user or a device issued an alert.
• Acknowledged: The user pressed the button to acknowledge a device alert, in order to stop the alert siren, but the device alert is still active and action is still required.
• Cleared: The user or device has reported that the conditions have returned to normal, and the system is no longer alerting.
Why is my Location Wrong?
When GNSS satellite data is unavailable, the hub defaults to GSM location. This means that the location shown is that of your nearest cell tower. It is likely caused by a temporary loss of GNSS coverage, and should quickly return to normal.
How do I Change Device Thresholds?
Each device has a set of thresholds which tell it when to send an alert. Most devices have default limits, but these can be modified from the dashboard.
Limits can be set for each worker group. Navigate to the Workers tab in the left pane. Click the group’s drop-down menu and select Edit Group. In the Group Information drawer which opens, scroll down to the Device List and click on the desired device.
A pop-up window will open, which will either indicate that the device’s limits cannot be set, or will contain a number of sliders with which you can customise your thresholds as required.
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