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FAQ

What is Meant by Alert Events?

When the alerts card is clicked on an individual worker’s dashboard a log of their alerts appears. This log contains a column labelled Event, which will contain one of three values: Triggered, Acknowledges or Cleared

These respectively indicate:

• Triggered: A user or a device issued an alert
• Acknowledged: The user pressed the button to acknowledge a device alert, in order to stop the alert siren, but the device alert is still active and action is still required.
• Cleared: The user or device has reported that the conditions have returned to normal, and is no longer alerting.

Why is my Location Wrong?

When GNSS satellite data is unavailable, the hub defaults to GSM location. This means that the location shown is that of your nearest cell tower. It is likely caused by a temporary loss of GNSS coverage, and should quickly return to normal.

How do I Change Device Thresholds?

Each device has a set of thresholds which tell it when to send an alert. Some devices (like Drager O2 Sensor) have built-in limits, but others can be modified from the dashboard.

Limits can be set for each worker group. Navigate to the Workers tab in the left pane. Click the group’s drop-down menu and select Edit Group. In the Group Information drawer which opens, scroll down to the Device List and click on the desired device.

A pop-up window will open, which will either indicate that the device’s limits cannot be set, or will contain two sliders. The Trigger above: slider will set the maximum safe measurement for the device; above this level, an alert will trigger. The Dismiss below: slider will set the level below which the device’s measurement must fall before the alert will be dismissed.

Videos

HARNESS ADJUSTMENT

PRODUCT OVERVIEW

PERSONAL HUB USER GUIDE

DASHBOARD USER GUIDE

CONNECTING A DEVICE

PDF DOCUMENTS

ELEKSEN DASHBOARD DATASHEET

ELEKSEN SMART CONNECTED WORKER USER GUIDE

ELEKSEN PERSONAL DATA SHEET

ELEKSEN PERSONAL HUB USER GUIDE

ELEKSEN PLATFORM USER MANUAL

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